Customer Service Advocate

2 weeks ago


Coventry, Coventry, United Kingdom ParentPay Group Full time

We are seeking a Customer Service Advocate to join our team in Coventry, UK. This is a contract position with an estimated salary of £25,000 - £30,000 per annum.

About the Company

ParentPay Group is a leading provider of school payment systems in the UK. Our mission is to provide innovative solutions to help schools manage their finances effectively. We value our customers and strive to deliver exceptional service to meet their needs.

Job Description

The successful candidate will be responsible for providing first-line support to our customers via phone, email, and web chat. They will be the primary point of contact for all software-related issues, ensuring excellent written and oral communication skills to deliver high levels of customer service at all times.

Requirements
  • You must have excellent communication skills and be able to build strong relationships with customers.
  • You should be able to keep up-to-date with software developments and ensure any gaps in knowledge are addressed.
  • You will be expected to work independently, taking responsibility for completing assigned tasks to required deadlines.


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