Digital Client Advocate

2 days ago


Coventry, Coventry, United Kingdom The Sales Recruitment Company Full time
E-commerce Client Advocate Job Description:

We are seeking a Digital Client Advocate to join our team at The Sales Recruitment Company. As a key member of our sales department, you will be responsible for building strong relationships with our clients and driving growth, retention, and expansion targets.

In this role, you will use data-driven insights to help clients enhance their ROI, identify new growth opportunities, and contribute directly to success in a fast-evolving market. You will also work closely with internal departments (Product, Sales, Marketing) to ensure customer needs are prioritised and collaborate with colleagues to deliver exceptional results.

Key Responsibilities:

  • Drive Success & Growth: Meet and exceed growth, retention, and expansion targets across your client portfolio.
  • Leverage Data: Analyse customer data and usage patterns to recommend improvements that enhance performance and ROI.
  • Collaborate Across Teams: Work closely with internal departments (Product, Sales, Marketing) to ensure customer needs are prioritised.
  • Onboarding & Training: Assist clients with seamless software adoption, delivering both on-site and virtual training.
  • Problem-Solving: Manage customer queries and resolve issues promptly to maintain satisfaction.

Requirements:

  • Proven experience in Customer Success, Account Management, or a similar role, ideally within SaaS or e-commerce.
  • Strong commercial acumen and the ability to identify growth opportunities to enhance customer ROI.
  • Excellent communication and presentation skills, with the ability to engage diverse audiences.
  • Demonstrated ability to build relationships and manage complex stakeholder networks.
  • Proficiency in CRM tools (HubSpot, Salesforce, etc.) for managing customer data and tracking performance.


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