Customer Success Growth Manager

3 weeks ago

London, Greater London, United Kingdom Quandoo Full time

Job Overview

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At Quandoo, we're on a mission to revolutionize the way restaurants and customers connect. As our next Customer Success Growth Manager, you'll play a pivotal role in driving growth, retention, and customer satisfaction in your assigned territory.

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About the Role

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We're seeking a highly motivated and organized individual with a passion for building strong relationships and driving business growth. In this role, you'll be responsible for managing a portfolio of restaurants, identifying opportunities for upselling, and providing exceptional customer support to ensure their long-term success on the Quandoo platform.

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Main Responsibilities

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  • Account Management: Own and take full responsibility for your partner base, aiming to increase usage, ensure payment, boost bookability, and achieve predetermined retention targets.">
  • Training and Education: Train, educate, and upskill your portfolio on the ever-changing technology Quandoo offers, ensuring they remain competitive in the market.">
  • Territory Development: Develop and execute a strategic plan to achieve growth targets and expand usage within your net customer base.">
  • Relationship Building: Build and maintain strong, long-lasting stakeholder relationships within your territory, fostering growth and loyalty among your merchant base.">
  • Communication: Effectively communicate Quandoo's value proposition through proposals and presentations to stakeholders, highlighting the benefits of our platform.">
  • Market Analysis: Understand and report on industry-specific promotions and trends, undertaking regional market analysis and competitive assessment for strategy planning.">
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Requirements

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To succeed in this role, you'll need:

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  • Restaurant experience">
  • Knowledge of digital platforms and/or tech-centric companies">
  • Strong organizational skills and ability to multitask successfully">
  • Excellent communication and interpersonal skills">
  • A proven ability to articulate the distinct aspects of products and services">
  • Previous hospitality industry experience is beneficial">
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What We Offer

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In return for your hard work and dedication, we offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus additional benefits and opportunities for career growth and development.

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We're an equal opportunities employer, committed to diversity and inclusion. If you're passionate about customer success and growth, and want to join a dynamic team that's changing the face of the restaurant industry, apply now

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