Senior Customer Success Manager

24 hours ago

London, Greater London, United Kingdom Braze Full time
About the Role

We're seeking a highly skilled Senior Customer Success Manager to join our Scale team at Braze. As a key member of our customer success organization, you will be responsible for ensuring the long-term success of our scale customers by building strong relationships, driving value realization, and delivering exceptional customer experiences.

Responsibilities

The ideal candidate will have a proven track record of managing complex, high-value accounts and driving customer growth. Key responsibilities will include:

  • Developing and executing customized success plans to drive customer value realization and growth
  • Building and maintaining strong relationships with key stakeholders, including customer executives and technical teams
  • Collaborating with cross-functional teams to ensure seamless customer onboarding and ongoing support
  • Identifying and addressing customer pain points and providing strategic guidance to drive business outcomes
  • Driving customer advocacy and growth through strategic initiatives and program development
  • Providing regular business reviews and analytics to customers to ensure alignment and success
Requirements

To be successful in this role, you will need:

  • 3-6 years of experience in customer success, account management, or a related field
  • Proven track record of managing complex, high-value accounts and driving customer growth
  • Excellent communication, interpersonal, and analytical skills
  • A strong understanding of SaaS and customer engagement platforms
  • A passion for building strong relationships and driving business outcomes
About Braze

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We're a community of innovators, thinkers, and doers who are passionate about building meaningful relationships with our customers and each other. If you're looking for a challenging and rewarding role that will help you grow as a professional and contribute to a company that is changing the way brands interact with their customers, we encourage you to apply.

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Role OverviewAs a key member of our team at ABR Talent, we are seeking an experienced Customer Success Manager to join our growing team. In this role, you will be responsible for driving customer success and satisfaction across our global client base.Main ResponsibilitiesDevelop and execute customer success strategies to drive growth and...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success OpportunityWe are seeking a seasoned Customer Success professional to drive improvement across the customer journey with a focus on onboarding/implementation and support.As a key member of our team, you will take ownership of a remote team of 6 across Implementation, CS and Support, as well as take ownership of 6 highly valuable key...

  • Strategic Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking an experienced Strategic Customer Success Manager to lead our Customer Success strategy for a high-growth MedTech solution. The ideal candidate will have a proven track record of driving customer adoption, retention, and growth in a Customer Success role, with a strong background in the dental or orthodontic space.Your Key...

  • Customer Success Strategist

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...

  • Customer Success Lead

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success LeadAt ABR Talent, we're supporting start-up and scale-up SaaS businesses with their growth engine roles. As a Customer Success Lead, you'll be part of this exciting journey. **Key Responsibilities:**Lead the Customer Success strategy for a high-growth MedTech solution.Manage a team of 3 to create a 'best-in-class' customer success...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Director to lead our customer success strategy and team. As a key member of our leadership team, you will be responsible for developing and executing a customer success strategy that drives growth, retention, and customer satisfaction.The ideal candidate will have a proven track record of success...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Strategy LeadYou will lead the customer success strategy for our high-growth MedTech solution, driving clinical value and patient engagement. This exciting role involves overseeing a team of three and creating a 'best-in-class' customer success function.Key responsibilities include:• Developing and implementing customer success strategies...

  • Head of Customer Success

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As a key member of our team, you will be responsible for leading a remote team of 6 and owning the customer journey for 6 highly valued clients.Key Responsibilities:Develop and...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking a highly motivated and experienced Customer Success Director to lead our Customer Success strategy for a rapidly growing MedTech solution. As a key member of our team, you will be responsible for developing and implementing a best-in-class customer success function that drives customer adoption, retention, and growth.About the...

  • Senior Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Advantive Full time

    Job Title: Senior Customer Success ManagerJob Summary:At Advantive, we are seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer value and retention through proactive engagement and strategic planning.Key Responsibilities:Manage a...

  • Customer Success Coordinator

    5 hours ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, and we are seeking a skilled Customer Success Coordinator to join our growing customer-facing team.This role offers a unique opportunity to develop your skills in a fast-paced environment, working closely with clients to understand their needs and provide...

  • Senior Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Napier AI Full time

    Job DescriptionNapier AI is seeking a Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for driving the success and satisfaction of our clients in the EMEA region. You will act as a strategic advisor, ensuring that customers receive maximum value from our solutions. You will oversee the customer...

  • Senior Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Proofpoint Full time

    Job SummaryWe are seeking a highly motivated and experienced Senior Customer Success Manager to join our team at Proofpoint. As a Senior Customer Success Manager, you will be responsible for owning a critical portfolio of customers, including commercial ownership for renewal and predominantly the finance sector. You will serve as a trusted advisor to our...

  • Senior Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Onfido Ltd (UK) Full time

    About the Role:We are seeking a highly skilled Senior Customer Success Manager to join our EMEA team. As a Senior Customer Success Manager, you will play a critical role in ensuring that our medium and large-sized customers across the region achieve their goals, maximize the value of their investment in Onfido, and continue to grow their partnership with...

  • Senior Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Proofpoint Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Proofpoint. As a Senior Customer Success Manager, you will be responsible for owning a critical portfolio of customers, including commercial ownership for renewal and predominantly the finance sector.Your Key ResponsibilitiesServe as the trusted advisor to our...

  • Senior Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Soldo Full time

    Soldo is a leading fintech company that's changing the way businesses spend and manage their finances. We're looking for a dynamic and consultative Senior Customer Success Manager to join our team and help us achieve our ambitious revenue growth goals.As a Senior Customer Success Manager, you will be responsible for maintaining and expanding relationships...

  • Senior Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Soldo Full time

    Soldo is a leading fintech company that's changing the way businesses spend and manage their finances. We're looking for a dynamic and consultative Senior Customer Success Manager to join our team and help us achieve our ambitious revenue growth goals.As a Senior Customer Success Manager, you will be responsible for maintaining and expanding relationships...

  • Senior Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Odicci Full time

    Senior Customer Success Executive Role> About OdicciOdicci is a leading provider of gamification as a service, dedicated to delivering exceptional customer experiences and driving success for our clients. We are seeking a dynamic and proactive Senior Customer Success Executive to join our team and help our customers get the most out of our platform, ensuring...

  • Senior Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Onfido Ltd (UK) Full time

    About OnfidoOnfido Ltd (UK) is a leading provider of AI-powered identity verification solutions. We empower organizations to verify identities, prevent fraud, and enhance customer experiences.Job Title: Senior Customer Success ManagerLocation: EMEA RegionJob OverviewAs a Senior Customer Success Manager on the EMEA team, you will play a critical role in...

  • Senior Manager of Customer Success

    3 hours ago

    London, Greater London, United Kingdom Oracle Full time

    About the RoleAs a Senior Manager of Customer Success at Oracle, you will be responsible for driving departmental outcomes within the UK-Europe subregion. Your focus will be on collaborating with customers throughout their relationship and partnership with Oracle, providing transparency of their needs back to the organization.Key ResponsibilitiesBuild and...