Senior Customer Success Manager
4 weeks ago
Job Title: Senior Customer Success Manager
Job Summary:
At Advantive, we are seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer value and retention through proactive engagement and strategic planning.
Key Responsibilities:
- Manage a book-of-business for up to 200 accounts, ensuring on-time renewals and meeting targeted renewal and increase targets.
- Build and execute renewal strategy, including messaging and usage, partnering with Renewals Processing to build quotes and opportunities for high engagement customers.
- Enhance customer understanding and appreciation of product solutions, driving increased usage, upgrades, and retention.
- Display strong judgement in contract negotiations and financial decisions, protecting and enhancing company interests.
- Navigate and resolve customer conflicts skillfully, ensuring the maintenance of strong and productive business relationships.
- Proactively manage renewal risk, identify trends, implement save plays and solutions, and partner with other departments on cross-functional issues and themes.
- Build and lead cross-functional business reviews for critical customers, demonstrating the value, discovering expansion and identifying potential churn.
Requirements:
- Bachelor's degree required.
- 3+ years in Customer Success role with increasing responsibilities.
Travel: Less than 25% expected.
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