Customer Success Strategist
4 weeks ago
About the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.
Key Responsibilities:
* Take ownership of a remote team of 6 across Implementation, CS and Support, as well as take ownership of 6 highly valuable key clients.
* Develop and implement strategies to improve customer satisfaction and retention.
* Collaborate with cross-functional teams to identify and prioritize customer needs.
* Provide exceptional customer service and support to ensure customer success.
Requirements:
* Both IC and Leadership experience within a Customer Success function in a scale-up business.
* Experience in FinTech and/or working with large financial institutions.
* Hands on SaaS Implementation experience.
* A real eye for customer success OR you'll identify as a Customer Success nerd- Either way, you love CS
What We Offer:
* A salary between £100k - £120k plus a 10% bonus.
* Fully remote.
* Health Insurance and Enhanced pension (Salary sacrifice)
About Us:
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.
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