Customer Success Strategist

1 month ago


London, Greater London, United Kingdom Attentive Full time

About the Role

We are seeking a skilled Customer Success Strategist to join our team at Attentive. As a key member of our customer-facing team, you will be responsible for cementing relationships with new and existing customers through onboarding, integration, account growth, new product adoption, and renewals.

Key Responsibilities

  • Develop a consultant perspective to client communications, questions, and meetings
  • Lead and present at regular client meetings, both in-person and over video conference
  • Analyze customer usage to form accurate forecasts and identify, clearly communicate, and manage risk throughout the year
  • Work closely with the executive team to translate customer feedback into specific product requirements

About You

  • 4+ years of account management experience required, preferably at Martech SaaS company
  • Strong understanding in customer success techniques and strategies
  • Comfortable learning new software and navigating complex work processes
  • Extremely detail oriented and organized
  • Knowledge of Salesforce or related CRM tools

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package

How to Apply

Please submit your resume and a cover letter outlining your experience and qualifications for this role.



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