Customer Success Strategist

4 weeks ago


London, Greater London, United Kingdom SEON Technologies LLC Full time

About the Role:

We are seeking a skilled Customer Success Strategist to join our team at SEON Technologies LLC. As a key member of our customer success team, you will be responsible for managing a diverse portfolio of customers across various industries and geographies.

Key Responsibilities:

  1. Conduct Quarterly Business Reviews (QBRs) with customers to showcase the value of our solutions, discuss strategic goals, and ensure alignment on future initiatives.
  2. Collaborate with the account management team to drive revenue growth, focusing on increasing Net Dollar Retention through effective upsell and cross-sell strategies.
  3. Proactively inform customers about product enhancements and new features, and collect customer feedback to provide valuable insights to the product team and internal stakeholders.
  4. Support the Head of Customer Success in initiatives aimed at optimizing customer success workflows, ensuring a more effective and scalable approach to customer management.

Requirements:

  1. 2-3 years of experience in customer success, account management, or a similar customer-facing role.
  2. Exceptional communication and interpersonal skills, with excellent verbal and written abilities.
  3. Strong organizational skills, especially as it relates to tracking within a CRM tool.
  4. Proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.

What We Offer:

  1. Employee stock ownership plan (ESOP)
  2. Flexible hours
  3. Generous Holiday allowance
  4. Access to significant opportunities for learning and development
  5. Private health insurance including dependants (inc. employee assistance & mental health support)
  6. Complimentary weekly language courses
  7. Enhanced Parental leave
  8. Monthly company breakfast and weekly Lunch allowance
  9. 'Work from anywhere' 60-day remote work


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...


  • London, Greater London, United Kingdom Capua Full time

    Capua is a market-leading Fire Safety and Data Collection Enterprise seeking a highly skilled Customer Success Strategist to join their team in London.The ideal candidate will have 1-4 years of experience in a customer-facing role, preferably within technical support or account management. A degree from a top UK university is essential.We're looking for...


  • London, Greater London, United Kingdom Amaze Software Inc. Full time

    Amaze Software Inc. is seeking a highly motivated and organized Customer Success Strategist to join our Client Success & Partnerships team. As a Customer Success Strategist, you will be responsible for managing client relationships, ensuring the successful delivery of our solutions, and driving long-term growth. With a focus on performance, you'll work...


  • London, Greater London, United Kingdom Kaedim Full time

    About the RoleAt Kaedim, we're seeking an experienced Customer Success Strategist to lead our post-sales customer efforts. As a key member of our team, you'll be responsible for setting up and iterating on customer onboarding, adoption, and upselling processes.The ideal candidate will have at least 2 years of experience in a Customer Success role within a...


  • London, Greater London, United Kingdom Propel Full time

    Customer Success OpportunityAt Propel, we are seeking a driven individual to join our Customer Success team as a Customer Success Strategist. The ideal candidate will have a proven background in Customer Success or Account Management, preferably in SaaS.Key Responsibilities:• Manage a Customer Portfolio: Work across various industries, sizes, and...


  • London, Greater London, United Kingdom Crane Venture Partners Full time

    At Crane Venture Partners, we're seeking a seasoned professional to lead our customer success efforts. As Customer Success Strategist, you'll play a pivotal role in driving customer satisfaction, retention, and expansion. Your mission will be to execute our comprehensive customer success strategy, aligned with the company's goals and objectives.Key...


  • London, Greater London, United Kingdom Diligent Full time

    We are seeking a Customer Success Strategist to drive revenue growth for existing and new accounts across all products at Diligent, a global leader in modern governance and risk management.The ideal candidate will have a proven track record of success in account management and a deep understanding of the technology and GRC industries. They will be...


  • London, Greater London, United Kingdom Ascential Full time

    We are looking for a highly skilled Customer Success Strategist to join our Sales function at Ascential. This role is part of our Customer Success team and reports into the Head of Customer Success. Your primary focus will be on working with the Account Management team to ensure our clients achieve tangible value from our LIONS Intelligence portfolio of...


  • London, Greater London, United Kingdom Vanta Full time

    Role OverviewWe are seeking a highly skilled CUSTOMER SUCCESS STRATEGIST to join our team in London. As a key member of our customer success team, you will be responsible for leading post-sales activities for our DACH customers, including onboarding, implementation, and renewal.Your primary goal will be to identify upsell opportunities and partner with...


  • London, Greater London, United Kingdom Salesforce Full time

    About the RoleWe're seeking an Enterprise Customer Success Strategist to join our team at Salesforce. As a key member of our Customer Success organization, you will play a critical role in driving customer satisfaction and retention.Job DescriptionThe Enterprise Customer Success Strategist will work closely with sales leaders, customer success teams, and...


  • London, Greater London, United Kingdom Genius Sports Full time

    About the RoleAn experienced Customer Success Strategist and emerging leader on the Client Services team at Genius Sports.As a trusted advisor, you will proactively manage a portfolio of assigned Genius Marketing Suite accounts, drive strategic conversations, and cultivate strong, long-term relationships with clients.Key ResponsibilitiesOwnership of Tier 1...


  • London, Greater London, United Kingdom Agility Talent, LLC Full time

    Job Summary:We are seeking a highly skilled Customer Success Strategist to join our team at Agility Talent, LLC. As a key member of our customer success team, you will be responsible for driving account growth and retention through strategic client management.Key Responsibilities:Develop and execute strategic client roadmaps to ensure successful adoption and...


  • London, Greater London, United Kingdom Smartsheet Full time

    About the Role:Smartsheet is seeking a highly skilled Customer Success Strategist to join our Commercial team. As a key member of our team, you will be responsible for managing a portfolio of high-value customer accounts, ensuring their success and retention.Key Responsibilities:Develop and execute comprehensive engagement strategies to maintain high levels...


  • London, Greater London, United Kingdom Cisco Systems, Inc. Full time

    We are looking for a talented Global Customer Success Strategist to partner with Customer Technical and Operational Leaders and Executives to drive value realization.The successful candidate will have a strong background in customer success and technology adoption.Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS,...


  • London, Greater London, United Kingdom Quandoo GmbH Full time

    We are seeking an experienced Customer Success Strategist to join our team at Quandoo GmbH in Berlin, Germany.This role involves developing and executing a strategic plan to achieve growth targets and expand usage within our customer base. You will work closely with the UK Leadership Team to drive right behaviours through strong communication skills and...


  • London, Greater London, United Kingdom Omnea Limited Full time

    About Omnea LimitedWe are a rapidly growing tech company, pioneering the B2B purchasing process. Our platform automates procurement, approvals, and renewals management, providing critical visibility into corporate spend.This is an exciting opportunity to join our customer-facing team as a Customer Success Strategist. You will be responsible for delivering...


  • London, Greater London, United Kingdom Insider Full time

    About usAt Insider, a fast-growing B2B SaaS company, we're dedicated to helping our clients drive growth worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We're backed by top investors and trusted by over 1200 brands, including Fortune 500 companies.We're...


  • London, Greater London, United Kingdom Globe Business Media Group Full time

    About the RoleWe are seeking a skilled Customer Success Strategist to join our Practice Intelligence GTM division. This role will play a crucial part in driving customer satisfaction and engagement with our Lexology PRO clients.Key ResponsibilitiesDevelop strong relationships with customers, understanding their business objectives and expectations of the...


  • London, Greater London, United Kingdom Crane Venture Partners Full time

    Customer Success StrategistAs a key member of our team at Crane Venture Partners, the Customer Success Strategist will play a pivotal role in driving customer satisfaction, retention, and expansion. This role will oversee the comprehensive customer success strategy, ensuring alignment with the company's goals and objectives.Key Responsibilities:


  • London, Greater London, United Kingdom Morae Global Corporation Full time

    The role of a Senior Customer Success Strategist at Morae Global Corporation involves ensuring our clients achieve their desired outcomes while utilizing our products and services.About the RoleThis position requires building strong relationships, understanding client needs, and driving engagement and satisfaction. As part of the Customer Success team, you...