Customer Success Strategist

3 days ago

London, Greater London, United Kingdom Agility Talent, LLC Full time

Job Summary:

We are seeking a highly skilled Customer Success Strategist to join our team at Agility Talent, LLC. As a key member of our customer success team, you will be responsible for driving account growth and retention through strategic client management.

Key Responsibilities:

  • Develop and execute strategic client roadmaps to ensure successful adoption and engagement of our platform.
  • Build and nurture close client relationships to drive account expansion and growth.
  • Collaborate with Engineering, Design, and Customer Success teams to deliver against organizational and customer success-specific individual KPIs.
  • Identify client goals and work closely with the Partnerships team to bring marketing campaigns to life on our platform.
  • Demonstrated success with strategy-based client management, with a particular focus on retention and account growth.

Requirements:

  • Strong work ethic, collaborative, and flexible mentality with a hunger to learn.
  • Competitive health, dental, and vision insurance for employees and their dependents, including commuter and FSA pre-tax benefits.
  • Unlimited PTO so you can take the time you need.
  • Summer Fridays from July 4th Weekend to Labor Day each year.
  • Bright and modern collaborative office space located in the heart of Soho, which we share with some of our exciting companies.
  • A vibrant and active culture including weekly catered lunches and breakfasts, happy hours, movie nights, sporting events, and a monthly book club.

Compensation: Competitive base salary, options + bonus + employee benefits.

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