Customer Success Strategist

6 days ago

London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000
Customer Success Lead for MedTech Scale-up

We are seeking an experienced Customer Success Lead to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. As a Customer Success Lead, you will be responsible for leading the Customer Success strategy for our exciting MedTech scale-up, driving clinical value and patient engagement.

Key Responsibilities:

  • Lead the Customer Success strategy for our MedTech scale-up, driving clinical value and patient engagement
  • Manage a team of 3 to create a 'best-in-class' customer success function
  • Develop and implement processes, playbooks, and practices that drive customer usage, adoption, and retention
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Work closely with the sales team to ensure a smooth handover of new customers

Requirements:

  • Proven experience in SaaS Customer Success, both as an individual contributor and in a lead role
  • Experience working within the dental or orthodontal space, either in a practice or providing a service/solution to practices
  • Strong leadership and management skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A competitive base salary up to £80k, plus a bonus (yet to be defined)
  • Hybrid working, with 3 days a week in a Central London location
  • The opportunity to work with a specialist recruitment partner supporting start-up and scale-up SaaS businesses

About ABR Talent:

ABR Talent is a specialist recruitment partner for start-up and scale-up SaaS businesses, with a focus on 'growth engine' roles such as Customer Success, Sales, Account Management, and Support. We are passionate about helping businesses find the best talent to drive their growth and success.

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