Customer Success Strategist
6 days ago
We are seeking a highly skilled Customer Success Strategist to join our team at Yapily. As a key member of our organization, you will be responsible for driving revenue growth and customer satisfaction through strategic account management and relationship building.
Key Responsibilities- Manage and grow existing client relationships, building strong strategic partnerships from C-suite level down.
- Develop and execute Success Plans across a portfolio of customers, driving product adoption and customer value realization.
- Identify and pursue new business opportunities within existing accounts, increasing usage and driving revenue growth.
- Collaborate with cross-functional teams to shape the product offering, ensuring it meets the evolving needs of our customers.
- Forecast and drive revenue growth within our installed base, analyzing customer behavior and trends to inform business decisions.
- Proven experience in managing accounts in SaaS financial technology software companies.
- Account management experience at C-suite level within corporates, banks, and Fintechs is highly desirable.
- A track record of overachieving targets as an individual contributor.
- Entrepreneurial spirit, with a hunger for new challenges and a proactive approach to identifying new business opportunities.
- Good understanding of Open Banking and API technologies, trends, and concepts.
- Experience and proven ability to represent our company to all customers, suppliers, and authorities.
- An analytical approach to portfolio management, with a high sales acumen.
- 25 days holiday a year (plus bank holidays) in the UK.
- An additional one day's holiday after one year's service, up to the value of five days over five years.
- Hybrid working, giving you the flexibility to work from home, our office space, or work abroad for up to 30 days per year.
- Enhanced Paternity and Maternity leave.
- Comprehensive Private Medical Insurance through BUPA.
- Comprehensive and tailored mental health support through an award-winning provider.
- Company Pension Scheme.
- Life Assurance / Income Protection.
- £200 annual Learning and Personal Development budget.
- £200 work from home set up allowance.
- Cycle To Work Scheme.
- Access to many discounts through the Yapily Benefits Hub.
- Employee Referral Scheme, offering £1000 per employee referral.
- Team Activities, with a monthly social budget to support getting together over pizza.
- Daily snacks provided in the office.
- Dog Friendly Office.
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