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Customer Success Strategist

2 months ago

London, Greater London, United Kingdom Yapily Full time
About the Role

We are seeking a highly skilled Customer Success Strategist to join our team at Yapily. As a key member of our organization, you will be responsible for driving revenue growth and customer satisfaction through strategic account management and relationship building.

Key Responsibilities
  • Manage and grow existing client relationships, building strong strategic partnerships from C-suite level down.
  • Develop and execute Success Plans across a portfolio of customers, driving product adoption and customer value realization.
  • Identify and pursue new business opportunities within existing accounts, increasing usage and driving revenue growth.
  • Collaborate with cross-functional teams to shape the product offering, ensuring it meets the evolving needs of our customers.
  • Forecast and drive revenue growth within our installed base, analyzing customer behavior and trends to inform business decisions.
Requirements
  • Proven experience in managing accounts in SaaS financial technology software companies.
  • Account management experience at C-suite level within corporates, banks, and fintechs is highly desirable.
  • A track record of overachieving targets as an individual contributor.
  • Entrepreneurial spirit, with a hunger for new challenges and a proactive approach to identifying new business opportunities.
  • Good understanding of Open Banking and API technologies, trends, and concepts.
  • Experience and proven ability to represent our company to all customers, suppliers, and authorities.
  • An analytical approach to portfolio management, with a high sales acumen.
What We Offer
  • 25 days holiday a year (plus bank holidays) in the UK.
  • An additional one day's holiday after one year's service, up to the value of five days over five years.
  • Hybrid working, giving you the flexibility to work from home, our office space, or work abroad for up to 30 days per year.
  • Enhanced Paternity and Maternity leave.
  • Comprehensive Private Medical Insurance through BUPA.
  • Comprehensive and tailored mental health support through an award-winning provider.
  • Company Pension Scheme.
  • Life Assurance / Income Protection.
  • £200 annual Learning and Personal Development budget.
  • £200 work from home set up allowance.
  • Cycle To Work Scheme.
  • Access to many discounts through the Yapily Benefits Hub.
  • Employee Referral Scheme, offering £1000 per employee referral.
  • Team Activities, with a monthly social budget to support getting together over pizza.
  • Daily snacks provided in the office.
  • Dog Friendly Office.