Customer Success Strategist

2 months ago

London, Greater London, United Kingdom OwnBackup Full time
About the Role

We're seeking a highly skilled Customer Success Strategist to join our team at OwnBackup. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their success and growth with our platform.

Key Responsibilities
  • Client Onboarding: Collaborate with clients to ensure a smooth onboarding process, setting them up for success with our platform.
  • Regular Check-Ins: Schedule regular meetings with clients to review their progress, address any concerns, and provide guidance on how to maximize the value of our platform.
  • Account Growth: Identify opportunities for upselling and cross-selling our products and services to existing clients, driving revenue growth and expanding our customer base.
  • Issue Resolution: Work closely with clients to resolve any issues or concerns they may have, ensuring their satisfaction and loyalty to our brand.
  • Process Improvement: Continuously evaluate and improve our customer success processes, identifying areas for growth and implementing changes to drive better outcomes.
Requirements
  • 2+ years of experience in a customer-facing role, preferably in a SaaS company.
  • Excellent communication skills, with the ability to effectively communicate with clients at all levels.
  • Proven track record of success in a customer success or account management role.
  • Experience with CRM software, preferably Salesforce.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and growth.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and customer-focused individual who is passionate about driving business growth, we encourage you to apply for this exciting opportunity.

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