Customer Success Strategist

6 days ago

London, Greater London, United Kingdom StackOne Full time
About the Role

We are seeking a seasoned Customer Success Strategist to join our team at StackOne. As a key member of our customer-facing team, you will be responsible for driving customer success and growth through strategic planning, account management, and relationship-building.

This is an exciting opportunity to own and develop the customer success function from the ground up, reporting directly to the founder & CEO. You will have a significant amount of ownership and input over StackOne's success and broader GTM strategy.

Key Responsibilities
  • Customer Onboarding: Lead the onboarding process for new customers, ensuring a smooth and successful start, working hand-in-hand with our dedicated Solutions Engineers. Your objective is to help customers achieve commercial results from their integrations as rapidly as possible.
  • Customer Retention & Growth: Monitor customer health, manage renewals, and identify opportunities for account expansion.
  • Customer Engagement: Build strong relationships at all levels with our customers, from engineers to C-level executives. You will offer insights, strategies, introductions, training, and more to help them achieve their goals.
  • Issue Escalation: Serve as the primary point of contact for escalating urgent issues or customer requests, alongside our Solutions Engineers. Your intimate knowledge of the customer's strategy and goals will enable you to provide context and input into the prioritization of their requests.
  • Customer Advocacy: Advocate for customer needs internally, providing feedback to drive product improvements.
About You
  • 2+ years in a customer-facing role within a SaaS environment.
  • Strong technical acumen, with experience or literacy in SaaS platforms, APIs, and integration technologies.
  • Excellent communication and relationship-building skills, with the ability to translate technical concepts for non-technical stakeholders.
  • Strong project management skills, with the ability to lead customer projects from inception to successful completion.
About StackOne

StackOne is a leading provider of embedded integration platforms, driving down the cost of building integrations by 10x. Our unified API allows customers to add dozens of integrations in a fast, powerful, and secure way.

We are a veteran team of ex-employees of Google, Microsoft, Oracle, Coinbase, JP Morgan and more, with a strong track record of innovation and growth. We are committed to creating an inclusive environment for all employees and believe diversity drives innovation.

What We Offer
  • Participation in the company's employee share options plan.
  • 25 days holiday + 1 additional day holiday per year of tenure.
  • Flexible work setup - we're hybrid-friendly.
  • Cycle2Work and Electric Cars scheme.
  • Private health insurance (including dental & optical).
  • Health, fitness and gift card discounts.
  • Annual team offsite to sunny spots.

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