Senior Customer Success Strategist

3 days ago

London, Greater London, United Kingdom Vertice Full time

Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. With a strong focus on customer success, we're looking for a Senior Customer Success Strategist to join our team in EMEA. As a key member of our customer success team, you'll be responsible for delivering exceptional service to our customers, ensuring they achieve great value from our product.

Key Responsibilities:
  • Own the customer lifecycle for our complex or most strategic accounts, from onboarding through to renewal and beyond
  • Lead compelling business and ROI reviews, using data analysis to demonstrate the value of our service
  • Set a proactive risk management strategy for your accounts and act as a point of escalation
  • Identify customer growth opportunities and execute plans to earn additional up-sell and cross-sell revenue from the customer
  • Discuss and support on commercial terms with customers

We're looking for someone with a proven track record of repeatedly meeting and exceeding quota and net revenue retention goals. You'll have experience working in a SaaS company, financial services or a consultancy working with enterprise and/or strategic customers. You'll be commercially minded with a clear vision on how to achieve renewal readiness and growth opportunities within your customer base.

We're passionate about the value of great customer service and seek someone who is a clear, confident and compelling communicator. You'll be an expert project manager who can manage stakeholder expectations, and ensures all key objectives and timelines are met. You'll be resourceful, scrappy and creative, with a growth mindset and a commitment to transparency, collaboration, understanding and diversity.

Vertice is an equal opportunities employer, and we're committed to creating a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity. We're looking for someone who is passionate about delivering exceptional customer service and is committed to helping our customers achieve great value from our product.

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