Customer Success Leader for SaaS Growth
1 week ago
We are seeking a highly experienced Senior Manager, Customer Success to lead our customer success team at insightsoftware. This role is ideal for a proactive problem-solver with a track record of success in the SaaS industry.
About the Role- Lead a team of customer success professionals to drive customer satisfaction and retention through effective strategies.
- Develop and implement plans to increase customer lifetime value, adoption, expansion, and referrals.
- Leverage reporting and data analysis to inform success plays and prevent customer attrition.
- Collaborate with cross-functional teams to address customer escalations and improve overall customer experience.
This position requires a strong background in customer success, excellent leadership skills, and a passion for building lasting relationships with customers.
Key Qualifications- Minimum 5 years of experience in customer success management, preferably in a SaaS company.
- Proven track record of driving customer growth, retention, and expansion.
- Strong analytical and problem-solving skills, with ability to work with data and metrics.
- Excellent communication and interpersonal skills, with ability to build relationships with customers and internal stakeholders.
- Bachelor's degree in a related field or equivalent experience.
The estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience.
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