Customer Success Leader

4 weeks ago

London, Greater London, United Kingdom Asana Full time

About the Role

We are seeking a highly experienced Customer Success Leader to join our team at Asana. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth, building strong relationships with our clients, and leading a team of Customer Success Managers.

Key Responsibilities

  1. Develop and maintain robust relationships with key enterprise clients, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention.
  2. Lead, mentor, and develop a team of customer success managers, fostering a culture of excellence and accountability.
  3. Set clear performance goals, provide ongoing feedback, and implement coaching strategies to drive team success.
  4. Cultivate a collaborative and high-performing team environment that encourages continuous learning and improvement.
  5. Collaborate with the product team to effectively communicate client feedback and influence the product roadmap.
  6. Monitor key metrics to assess the health of client relationships and the effectiveness of customer success initiatives.
  7. Work closely with sales, marketing, product, and support teams to ensure a seamless and cohesive customer journey.

About You

  • 3+ years of CS leadership experience within high-growth SaaS organization(s)
  • Customer-obsessed with a passion for understanding, driving, and improving customer adoption of Asana's
  • Dedicated people leader who is passionate about developing early- to mid-career team members
  • Leader with a bias towards action and ability to build and make the business case for CS investments
  • Skilled in navigating cross-functional relationships to get buy-in in a high-growth SaaS environment
  • Exposure to & direct experience in leading a team that is part of a global, matrixed organization

About Asana

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission.

What We Offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. For this role, the estimated base salary range is between £111,200 - £141,600.

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