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Customer Success Manager

2 months ago

London, Greater London, United Kingdom Encord Full time

About Us

At Encord, we're pushing the boundaries of AI infrastructure. Our biggest challenge is ensuring data quality, which is crucial for the success of any AI application. For 95% of teams, this step is both costly and time-consuming.

We're a talented team of 60, working at the cutting edge of computer vision and deep learning, backed by top investors and industry leaders. We're looking for a Senior Customer Success Manager to join our GTM team.

The Role

As part of our continued growth, we're seeking an experienced Customer Success Manager to work with our largest and most complex customers. You'll help them successfully embed Encord into their innovative AI applications.

Working closely with Sales, Growth, and Engineering teams, you'll report directly to the co-founders. The ideal candidate has a track record of making customers successful with complex technology while consistently overachieving on Gross and Net Revenue Retention targets.

About You

You have extensive customer-facing experience, especially with Enterprise customers. You've successfully collaborated with technical and commercial teams and strengthened existing customer relationships.

What We Offer

Competitive salary, commission, and equity in a hyper-growth business. Strong in-person culture: most of our team is in the office 3+ days a week. 25 days annual leave a year + public holidays.

Our work is at the cutting edge of computer vision and deep learning, solving unsolved problems within those fields.