Director of Customer Success
1 month ago
As a key member of our EMEA Commercial leadership team, you will lead a diverse team of Customer Success Managers, Team Managers, and Heads of department covering all customer accounts. Your primary focus will be on driving maximum adoption, articulating maximum value, and driving our customers to true advocacy and growth.
Key Responsibilities- Set the overall strategy and plan for the customer base, focusing on driving maximum adoption and value.
- Lead a team of Customer Success Managers, Team Managers, and Heads of department to ensure exceptional delivery and quality of Success Plans, customer interactions, and return on investment.
- Partner with sales teams to build and maintain strong business partnerships, contributing to regional strategy and success.
- Drive value and return on investment in customer delivery, ensuring all CSM-led accounts conduct an appropriate level of value realisation analysis.
- Develop and implement world-class customer journeys, working with Professional Services, Technical Account Management, Support, and Renewals leaders.
- Proven track record of setting and delivering exceptionally high standards for delivery in the Customer Success team.
- Demonstrable success in partnering with sales teams to build and maintain strong business partnerships.
- Experience in driving value and return on investment in customer delivery.
- Ability to develop and implement world-class customer journeys.
- Telephone interview with a member of our Talent Acquisition team.
- 1st stage interview with our Head of Account Management and Commercial Director, Private Sector.
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Director of Customer Success Transformation
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleAbr Talent is seeking a highly experienced Director of Customer Success Transformation to lead the Customer Success strategy for our client, a high-growth MedTech solution company.Key ResponsibilitiesDevelop and execute a Customer Success strategy that drives business growth and customer satisfaction.Lead a team of 3 and create a best-in-class...
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Customer Success Director
1 month ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeCustomer Success OpportunityWe are seeking a seasoned Customer Success professional to drive improvement across the customer journey with a focus on onboarding/implementation and support.As a key member of our team, you will take ownership of a remote team of 6 across Implementation, CS and Support, as well as take ownership of 6 highly valuable key...
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Customer Success Director
4 weeks ago
London, Greater London, United Kingdom SnapLogic Full timeThe SnapLogic Customer Success EMEA Director Role:The Customer Success Director will collaborate closely with the entire SnapLogic team to foster successful partnerships with customers, driving engagement, exposing new opportunities, and improving Net Promoter Score (NPS), references, and retention rates.Develop the Customer Success mission on operational...
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Director of Customer Success
1 month ago
London, Greater London, United Kingdom SafetyCulture Full timeCustomer Success DirectorSafetyCulture is a customer and product-led SAAS company, dedicated to helping working teams improve every day. Our technology platform and products empower front-line workers to have a voice, and leaders to make informed decisions to drive safety, quality, and continuous improvement.We're seeking a strategic, purpose-driven leader...
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Director of Customer Success Strategy
1 month ago
London, Greater London, United Kingdom Revenue3 Full timeCustomer Success Director OpportunityRevenue3, a leading security company within the Web3 space, is seeking a Director of Customer Success to manage, build, and scale their post-sale customer success strategy. This role offers a unique chance to join at the ground up and work with modern and unique software across the cryptocurrency space.Key...
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Customer Success Director
3 days ago
London, Greater London, United Kingdom ANG Climate Full timeAbout the RoleWe are seeking a seasoned Customer Success Director to lead our efforts in managing key client accounts and driving business growth. The ideal candidate will have a strong customer-centric approach, excellent leadership skills, and a proven track record of success in a similar role.Key Responsibilities:Develop and implement a customer success...
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Customer Success Director
4 days ago
London, Greater London, United Kingdom commercetools Full timeWe are seeking a highly skilled and experienced Customer Success Director to lead our team in Europe.This role is an excellent opportunity for someone with 2+ years of experience running teams and nurturing talent professionally, as well as considerable experience in Customer Success roles and exposure to working with large enterprise clients.The ideal...
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Customer Success Strategist
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...
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Customer Success Advocate
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000Customer Success Strategy LeadYou will lead the customer success strategy for our high-growth MedTech solution, driving clinical value and patient engagement. This exciting role involves overseeing a team of three and creating a 'best-in-class' customer success function.Key responsibilities include:• Developing and implementing customer success strategies...
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Customer Success Director
4 weeks ago
London, Greater London, United Kingdom OfferFit Full timeThe Customer Success Director is a critical role on our growing Customer Success team at OfferFit. This individual contributor position ensures our customers achieve high success with our product. You will oversee the design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive-level...
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Customer Success Lead
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000Customer Success LeadAt ABR Talent, we're supporting start-up and scale-up SaaS businesses with their growth engine roles. As a Customer Success Lead, you'll be part of this exciting journey. **Key Responsibilities:**Lead the Customer Success strategy for a high-growth MedTech solution.Manage a team of 3 to create a 'best-in-class' customer success...
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Customer Success Manager
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeCustomer Success Role OverviewAs a key member of our team at ABR Talent, we are seeking an experienced Customer Success Manager to join our growing team. In this role, you will be responsible for driving customer success and satisfaction across our global client base.Main ResponsibilitiesDevelop and execute customer success strategies to drive growth and...
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Global Customer Success Director
3 days ago
London, Greater London, United Kingdom BlueOptima group Full timeWe are seeking a highly skilled Global Customer Success Director to join our team at BlueOptima. This is an exceptional opportunity to lead and grow our customer success team, working closely with sales, marketing, and product teams to deliver outstanding customer experiences.About UsBlueOptima provides industry-leading objective metrics in software...
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Customer Success Director
3 days ago
London, Greater London, United Kingdom Diligent Full timeAbout DiligentDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. We empower more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster.We are a team of passionate, smart,...
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Strategic People Director
3 weeks ago
London, Greater London, United Kingdom Director File Full timeAbout the Opportunity:We are seeking a highly skilled and experienced Director of People and Culture to join our leadership team at Director File.Key Responsibilities:Develop and implement strategies to drive business growth and improve employee engagement.Lead and manage a team of HR professionals to deliver HR services.Collaborate with senior leaders to...
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Director of Customer Success EMEA
4 weeks ago
London, Greater London, United Kingdom Varonis Full timeJob SummaryThe Director of Customer Success EMEA will work closely with Varonis customers to drive value and ensure the delivery of business outcomes, secure renewals, customer satisfaction, and growth.This high-profile customer-facing role requires outstanding relationship management skills and technical acumen.The Director will lead a team of first-line...
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Director of Customer Success
1 month ago
London, Greater London, United Kingdom Healthera Full timeAbout the RoleWe are seeking a seasoned Director to lead our Customer Success team at Healthera. As a key member of our leadership team, you will be responsible for driving customer adoption, building strong relationships, and developing mission-critical workflows and initiatives to ensure our clients achieve maximum value from our platform.Key...
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Customer Success Director
4 weeks ago
London, Greater London, United Kingdom Salesforce Ben Full timeAt Salesforce Ben, we're seeking a talented Customer Success Director to support our customers in successfully executing their campaigns with us.The ideal candidate will have had agency project experience, working across multiple clients, and varying content mediums such as webinars, blogs, videos, and other types of campaigns.Responsibilities:Responsible...
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Web3 Director of Customer Success Lead
1 month ago
London, Greater London, United Kingdom Revenue3 Full timeCustomer Success Director for Web3A leading security company in the Web3 space is seeking a seasoned Customer Success Director to drive post-sale success and growth across the DeFi and Web3 ecosystems.Key Responsibilities:Develop and implement customer success strategies to drive customer engagement and retention.Lead and grow a high-performing customer...
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Enterprise Customer Success Director
2 days ago
London, Greater London, United Kingdom Airtable Full timeWe are seeking an experienced Enterprise Customer Success Director to join our Professional Services team at Airtable. This role involves driving customer success through effective project management, technical consulting, implementation, and relationship management.The ideal candidate will have 7+ years of experience in professional services, solutions...