Customer Success Specialist

2 days ago


London, Greater London, United Kingdom UNIT4 NV Full time
Job Description

We are seeking a highly skilled Customer Success Specialist to join our team at UNIT4 NV. In this role, you will play a critical part in driving customer satisfaction and success by ensuring that clients fully leverage our products and services.

As a trusted advisor, you will help clients navigate their options, utilize their resources effectively, and access our specialized educational content. This position requires a deep understanding of customer success strategies, excellent project management skills, and a customer-first mindset.

Key Responsibilities
  • Success Planning: Develop and implement customized success plans for each client, with clear goals, timelines, KPIs, and action items. Collaborate with clients to maximize the value of their resources and provide guidance on available services.
  • Education and Enablement: Support client teams by coordinating access to premium education content for administrators and end-users.
  • Customer Advocacy: Be the voice of the customer and their internal advocate, gathering and understanding feedback and data to improve their outcomes and experience.


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