Customer Success Specialist

1 week ago


London, Greater London, United Kingdom Paper Run Full time

**Job Overview**

We are seeking a highly skilled Customer Success Specialist to join our team at Paper Run. As a key member of our customer success department, you will play a vital role in onboarding new clients and ensuring long-term client satisfaction.

Key Responsibilities:
  • Onboarding Process Management: Own the end-to-end onboarding process for new clients, guaranteeing seamless integration with their systems.
  • Main Point of Contact: Act as the primary point of contact for customers, providing strategic guidance on how to maximize Return on Spend with automated direct mail flows & campaigns.
  • Troubleshooting: Troubleshoot client issues and collaborate with internal teams to resolve technical challenges.
  • Cross-Selling Opportunities: Identify opportunities for upselling and cross-selling additional services.

**Qualifications:**

  • A minimum of 2 years of experience in customer success, account management, or onboarding within the e-commerce or marketing technology space.
  • Familiarity with marketing automation tools and processes.
  • Experience working with e-commerce/DTC brands or digital marketing agencies preferred.
  • Strong communication skills, with the ability to explain complex technical concepts to non-technical users.

**Benefits:**

  • An estimated salary range of $60,000 - $80,000 per annum.
  • The opportunity to work with a fast-growing, innovative company disrupting the marketing automation space.
  • Significant opportunity for career growth as Paper Run scales.


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