Senior Customer Success Specialist

3 weeks ago


London, Greater London, United Kingdom ComplyAdvantage Full time

We are seeking an exceptional Senior Customer Success Specialist to join our team at ComplyAdvantage, a leading provider of AI-driven financial crime risk data and detection technology.

About the Role

This is an exciting opportunity for a highly motivated individual to play a key role in shaping our customer success strategy and delivering outstanding results. As a Senior Customer Success Specialist, you will be responsible for managing a portfolio of customers, providing proactive support to ensure their successful adoption and utilization of our solutions, and driving cross-sell and upsell opportunities.

Key Responsibilities
  • Develop and execute tailored customer success plans to drive adoption, retention, and growth of our customers' businesses.
  • Build strong relationships with customers, understanding their needs and preferences, and providing proactive support to ensure they achieve their desired outcomes.
  • Collaborate with internal stakeholders, including sales, marketing, and product teams, to identify new business opportunities and develop strategic plans to capture them.
  • Provide insights and recommendations to customers on how to optimize their use of our solutions, improving their overall experience and value realization.
  • Conduct regular business reviews with customers to assess their progress, provide feedback, and adjust plans as needed.
Requirements

To succeed in this role, you will need:

  • A passion for delivering exceptional customer experiences and building long-term relationships.
  • Strong communication, interpersonal, and problem-solving skills.
  • The ability to work independently and collaboratively as part of a global team.
  • Experience in a customer-facing role, preferably in a software or technology company.
  • Familiarity with CRM tools and databases.
  • A high level of integrity, discretion, and professionalism.
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus benefits including:

  • Equity participation in our innovative mission to combat financial crime.
  • Unlimited Time Off Policy to promote work-life balance and well-being.
  • A hybrid approach that requires employees to be in the office for two days a week, fostering collaboration and meaningful relationships.
  • Opportunities for collaboration and career development with smart, like-minded professionals.
  • An annual learning budget to support professional growth.
  • A home office budget to support working from home.
  • Enhanced parental leave and childcare benefits.
  • Life insurance and medical coverage through BUPA, including pre-existing conditions.
  • Pension contribution through The People's Pension.

We embrace diversity, equality, and inclusion, and we encourage everyone to apply and aspire to consider every application fairly. We handle information in accordance with our Privacy Policy, available upon request.



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