Customer Success Specialist
3 weeks ago
Job Overview
Huntress Search Ltd - IT Recruitment is seeking a highly skilled Customer Success Specialist to join our team on an initial 6-month assignment in London/Hybrid. This role offers a competitive salary of £125-£165 per week, providing a unique opportunity for a motivated individual to excel in a fast-paced environment.
About the Role
- The successful candidate will be responsible for building and fostering relationships with key decision-makers and stakeholders across multiple customer teams.
- This involves engaging customers in strategy conversations to derive maximum value from their investment and defining what success means for each customer, producing detailed plans outlining a roadmap to achieve success.
- The ideal candidate will have excellent communication skills, both verbal and written, and be comfortable navigating financial conversations and dealing with cancellations.
- Maintenance of strong relationships, managing expectations, and identifying issues that require escalation are also essential responsibilities.
Requirements
- A minimum of 3 years of experience in a client-facing/account management role, preferably in SaaS.
- Business savvy with consultative, problem-solving, and issue resolution skills.
- Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
- Strong negotiation skills and the ability to thrive in a fast-paced environment.
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