Customer Success Enablement Specialist

5 days ago


London, Greater London, United Kingdom Cisco Systems, Inc. Full time

About Us

Cisco Systems, Inc. is a leading technology company that is committed to helping our partners succeed in the market. We're looking for a highly skilled individual to join our team as a Customer Success Enablement Specialist.

As a Customer Success Enablement Specialist, you will work closely with our partners to help them build a successful customer success practice. You will be the key point-of-contact with your aligned partners, helping them drive software adoption and accelerate the customer lifecycle.

Key Responsibilities:

  • Enable key partners to own the adoption of Cisco Software through available programs.
  • Support partners in delivering success programs and initiatives with their customers, and provide insights to optimize these programs.
  • Facilitate workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
  • Manage services and service creation.

About You

You will collaborate with our partners and Customer Success Specialist Teams to drive software adoption. You excel at helping partners connect Cisco software to agreed-upon success measures and remove adoption barriers. You are a coach and mentor, working closely with partners to build their customer success best standards.

Requirements:

  • 2 years of partner enablement including software adoption across partner ecosystem/building service propositions with partners.
  • Experience of building and driving strong relationships within the partner and partner sales community based on trust.
  • Experience leading virtual cross-functional teams in a matrix organization and building positive collaborative relationships.

Estimated Salary:$150,000 per year



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