Senior Customer Success Specialist

4 weeks ago


London, Greater London, United Kingdom Avvoka Limited Full time
About the Role

We are looking for a seasoned professional to fill the position of Senior Customer Success Specialist. As a key member of our team, you will be responsible for driving revenue growth through account management, upselling, and cross-selling.

Your extensive experience in customer-facing roles, particularly in SaaS, legal tech, or contract management industries, will enable you to effectively communicate complex concepts to stakeholders at all levels.

This senior role offers a competitive salary of £70,000 - £90,000 per annum, reflecting your valuable contribution to our business.

Key Responsibilities
  1. Become a subject matter expert on Avvoka's platform, including field logic, automated workflows, conditional clauses, and integrations.
  2. Develop and maintain user guides, best practice documentation, and training materials to empower clients and streamline internal CSM workflows.
  3. Collaborate closely with the sales and product teams to drive account growth, retention, and renewals.


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