Customer Success Specialist

2 weeks ago


London, Greater London, United Kingdom Totalmobile Group Full time

Totalmobile Group is the market leader in Field Service Management technology, dedicated to transforming the way organisations deliver field services. With over 1,000 organisations and 500,000 mobile workers supported, our innovative solutions enable exceptional efficiency, improved customer outcomes, and impressive returns on investment.

We are seeking an experienced Customer Success Manager to join our team, focusing on customers within the Property and Facilities Management (FM) vertical, particularly in the social housing sector. This is an exciting opportunity for someone who thrives in delivering 'next-gen' Customer Success by driving adoption, return on investment (ROI), and strategic engagement.

As a key member of our team, you will play a vital role in ensuring our customers realise the full value of their investment in Totalmobile's solutions. You will build strong, strategic relationships with stakeholders, guiding them through successful onboarding, adoption, and ongoing management of our Connect product. Your responsibilities will include maintaining customer satisfaction, driving retention, and ensuring customers see measurable results through consistent and thoughtful engagement.

The ideal candidate will have at least three years of experience as a Customer Success Manager within the software industry. A background in managing complex SaaS solutions with an Annual Recurring Revenue (ARR) exceeding £500,000 is essential. Familiarity with our Connect product or the social housing sector is highly desirable, and experience with field service management, CRM, or ERP technologies is a strong advantage.

You will be a natural problem solver with excellent interpersonal and communication skills, capable of building trusted relationships and navigating complex customer environments. A proven track record in customer advocacy and a passion for driving measurable outcomes are critical for success in this role.

Our company values diversity and inclusion, and we welcome applications from candidates from diverse backgrounds. The estimated salary for this role is around £65,000 per annum, depending on experience.



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