IT Service Desk Professional
1 day ago
Role Overview
We are seeking an experienced IT Service Desk Professional to join our dynamic IT team. As a key member of the team, you will be responsible for delivering exceptional customer service and technical support to our staff and students.
About the Position
The ideal candidate will possess a strong background in IT and excellent communication skills. You will work closely with our IT teams to resolve technical issues, improve our services, and implement best practices in ITIL.
Key Accountabilities
- Provide high-quality technical support to staff and students via various channels.
- Collaborate with our IT teams to resolve technical issues and improve our services.
- Contribute to the development and implementation of IT policies and procedures.
- Participate in ongoing training and professional development opportunities.
Essential Skills and Qualifications
To succeed in this role, you will require:
- In-depth knowledge of IT concepts and technologies.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Degree in Computer Science or related field (or equivalent experience).
Benefits and Salary
We offer a competitive salary of £24,285 - £25,335 per annum, along with benefits including 35 days annual leave, 8 bank holidays, access to a local government pension scheme, and more.
About Our Organisation
KM Education Recruitment Ltd is a reputable education recruitment agency focused on providing top-notch recruitment services to educational institutions across the UK. We strive to connect our clients with exceptional professionals who can make a meaningful difference in their organisations.
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