Technical Support Specialist

19 hours ago


Nottingham, Nottingham, United Kingdom Nottingham College Full time
About the Role

We are seeking a skilled Service Desk Analyst to join our team at Nottingham College. The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with IT teams to improve support services.

This is an exciting opportunity for a motivated individual who is passionate about IT and dedicated to delivering excellent customer experiences.

Key Responsibilities
  • Providing timely and effective resolution to IT incidents and requests
  • Collaborating with IT teams to improve existing services and develop new processes
  • Working closely with the IT Customer Service Team Leader and Business Partners to ensure seamless service delivery
Benefits

As a valued member of our team, you will enjoy:

  • 35 days annual leave, plus 8 bank holidays
  • Access to the local government pension scheme
  • Discounts at various stores and services via our Vivup App
  • Variety of travel schemes, including cycle-to-work, local transport, and car benefit options
  • Opportunities for professional development, including 8 dedicated CPD days and our investment programme
Requirements

To be successful in this role, you will need:

  • A passion for IT and excellent customer service skills
  • Strong analytical and problem-solving abilities
  • Effective communication and teamwork skills
  • The ability to work in a fast-paced environment and prioritize tasks efficiently
Salary and Benefits

The estimated salary for this position is £25,500 - £28,500 per annum, depending on experience.



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