Technical IT Support Specialist
2 days ago
We are seeking an experienced Technical IT Support Specialist to join our IT team at Only FE. Our comprehensive range of further and higher education courses and training opportunities for business and industry make us an exciting place to work.
Key Responsibilities:- Provide timely and effective resolution of technical issues via phone, email, or in-person
- Collaborate with IT teams to identify trends and opportunities for improvement
- Contribute to the development of knowledge base articles and user documentation
- Participate in continuous improvement initiatives to enhance IT services
Salary: £24,285 - £25,335 per annum
As a Technical IT Support Specialist, you will be responsible for providing exceptional customer service, resolving technical issues, and improving IT services across the College. You will work closely with the IT Customer Service Team Leader and IT Services Business Partners to improve existing services and embed ITIL best practices.
Why Work with Us?- Competitive salary: £24,285 - £25,335 per annum
- Generous annual leave package: 35 days + 8 Bank Holidays
- Access to Local government pension scheme
- Discounts at various stores and services across the UK
- Travel schemes: cycle to work, local transport, and car benefit scheme
- Professional development opportunities: 8 dedicated CPD days and our request to invest programme
We offer a range of benefits to support your wellbeing, including carer confident employer recognition, Endometriosis Friendly Employer scheme, Mental Health First Aiders on site, and Support for colleagues affected by menopause and peri-menopause symptoms.
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