Service Desk Professional
9 hours ago
Job Description
">As a Service Desk Analyst at Only FE, you will be responsible for providing technical assistance to our students and staff.
">About the Role
">This is a challenging yet rewarding role that requires strong communication and problem-solving skills. You will work closely with the IT teams to identify and resolve technical issues promptly and efficiently.
">Key Responsibilities
">You will be responsible for:
">- Providing technical assistance to our students and staff
- Identifying and resolving technical issues promptly and efficiently
- Working closely with the IT teams to shape the overall approach to support provision
Requirements
">To be successful in this role, you will need:
">- A passion for IT and excellent customer service skills
- The ability to maintain a positive attitude and work well under pressure
- Excellent communication and problem-solving skills
What We Offer
">In return for your hard work and dedication, we offer a competitive salary of £24,285-£25,335 per annum, as well as a range of benefits including:
">- 35 days annual leave plus 8 bank holidays
- Access to the Local Government Pension Scheme
- Discounts at various stores and services across the UK via our Vivup App
- Opportunities for professional development
Our College Values
">We value our employees and strive to create a positive and inclusive work environment that supports their growth and development.
">Join us today and take the first step towards a rewarding career in IT support
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