Service Desk Professional

9 hours ago


Nottingham, Nottingham, United Kingdom Only FE Full time

Job Description

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As a Service Desk Analyst at Only FE, you will be responsible for providing technical assistance to our students and staff.

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About the Role

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This is a challenging yet rewarding role that requires strong communication and problem-solving skills. You will work closely with the IT teams to identify and resolve technical issues promptly and efficiently.

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Key Responsibilities

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You will be responsible for:

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  • Providing technical assistance to our students and staff
  • Identifying and resolving technical issues promptly and efficiently
  • Working closely with the IT teams to shape the overall approach to support provision
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Requirements

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To be successful in this role, you will need:

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  • A passion for IT and excellent customer service skills
  • The ability to maintain a positive attitude and work well under pressure
  • Excellent communication and problem-solving skills
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What We Offer

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In return for your hard work and dedication, we offer a competitive salary of £24,285-£25,335 per annum, as well as a range of benefits including:

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  • 35 days annual leave plus 8 bank holidays
  • Access to the Local Government Pension Scheme
  • Discounts at various stores and services across the UK via our Vivup App
  • Opportunities for professional development
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Our College Values

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We value our employees and strive to create a positive and inclusive work environment that supports their growth and development.

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Join us today and take the first step towards a rewarding career in IT support



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