Technical Service Desk Analyst

3 weeks ago


Nottingham, Nottingham, United Kingdom Only FE Full time
About the Role

We are looking for a talented Service Desk Analyst to join our IT team at Only FE. As a Service Desk Analyst, you will be the first point of contact for IT-related queries and issues from staff and students.

You will be responsible for providing timely and effective technical support, troubleshooting, and problem-solving. Your primary goal will be to ensure that our customers receive an exceptional service experience.

This is an excellent opportunity to develop your skills and expertise in IT service management, working with a dynamic team to deliver high-quality services.

The ideal candidate will have a strong understanding of ITIL best practices, excellent communication skills, and a passion for delivering outstanding customer service.



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