Help Desk Analyst
8 hours ago
Job Description
We are looking for a Help Desk Analyst to join our IT department. The successful candidate will be responsible for providing technical support to our staff and students, working closely with our IT teams to identify and resolve technical issues.
About the Job
The ideal candidate will have a strong background in IT and excellent communication skills. They will be expected to work in a fast-paced environment, prioritizing tasks effectively and meeting deadlines.
Key Responsibilities
- Provide technical support to staff and students via phone, email, and in-person.
- Collaborate with our IT teams to resolve technical issues and improve our services.
- Contribute to the development and implementation of IT policies and procedures.
- Participate in ongoing training and professional development opportunities.
Requirements
To be successful in this role, you will need:
- Strong understanding of IT concepts and technologies.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Degree in Computer Science or related field (or equivalent experience).
Salary and Benefits
We offer a competitive salary of £24,285 - £25,335 per annum, plus benefits including 35 days annual leave, 8 bank holidays, access to a local government pension scheme, and more.
About KM Education Recruitment Ltd
KM Education Recruitment Ltd is a leading education recruitment agency dedicated to providing exceptional recruitment services to schools and colleges across the UK. We are committed to supporting our clients in finding talented educators and professionals who can make a positive impact on their institutions.
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