Technical Help Specialist

21 hours ago


Nottingham, Nottingham, United Kingdom SF Recruitment Full time

**Overview:** SF Recruitment is working with a reputable business who are seeking a fully remote First Line IT Technician. As a technical help specialist, you will be responsible for providing high-quality support to our customers and contributing to the growth and accuracy of our Service Desk Knowledge Base.

**Salary and Benefits:** The annual salary for this role is estimated at £27,500, based on industry standards and location. In addition to a competitive salary, we offer a range of benefits, including opportunities for career development and a positive work-life balance.

**Responsibilities:

  • Resolve customer queries and incidents promptly and efficiently
  • Process and adhere to ITIL best practices to ensure high-quality service delivery
  • Collaborate with team members to share knowledge and expertise, improving the overall quality of service
  • Identify areas of improvement and contribute to the growth and accuracy of the Service Desk Knowledge Base

**Requirements:

  1. Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and polite manner
  2. Proven experience in IT support, preferably within an ITSM toolset such as ServiceNow
  3. Experience with Jamf Pro and/or Jamf School, including managing Smart and Static Groups, deploying apps, and renewing certificates
  4. Familiarity with policies and configuration profiles, with the ability to troubleshoot and resolve hardware and software issues


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