Technical Help Specialist
21 hours ago
**Overview:** SF Recruitment is working with a reputable business who are seeking a fully remote First Line IT Technician. As a technical help specialist, you will be responsible for providing high-quality support to our customers and contributing to the growth and accuracy of our Service Desk Knowledge Base.
**Salary and Benefits:** The annual salary for this role is estimated at £27,500, based on industry standards and location. In addition to a competitive salary, we offer a range of benefits, including opportunities for career development and a positive work-life balance.
**Responsibilities:
- Resolve customer queries and incidents promptly and efficiently
- Process and adhere to ITIL best practices to ensure high-quality service delivery
- Collaborate with team members to share knowledge and expertise, improving the overall quality of service
- Identify areas of improvement and contribute to the growth and accuracy of the Service Desk Knowledge Base
**Requirements:
- Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and polite manner
- Proven experience in IT support, preferably within an ITSM toolset such as ServiceNow
- Experience with Jamf Pro and/or Jamf School, including managing Smart and Static Groups, deploying apps, and renewing certificates
- Familiarity with policies and configuration profiles, with the ability to troubleshoot and resolve hardware and software issues
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