Help Desk Support Specialist
13 hours ago
This exciting role as a Help Desk Support Specialist requires a passionate individual to provide exceptional customer service and technical support to our students and staff. We are looking for someone who can remain positive, ensure customers receive the best possible experience, and collaborate with our IT Customer Service Team Leader and IT Services Business Partners to enhance existing services.
We aim to create a supportive environment for working carers within our college community, recognized by our Carer Confident Employer status. Our team includes accredited Mental Health First Aiders, providing support for colleague wellbeing and promoting a culture of mental health awareness.
The successful candidate will have excellent communication skills, a strong understanding of IT systems, and be able to identify trends and opportunities for improvement to ensure IT services continually meet expectations.
Key Responsibilities:
- Provide high-quality customer service and technical support to our students and staff
- Collaborate with the IT Customer Service Team Leader and IT Services Business Partners to enhance existing services
- Work closely with all IT teams to develop an overall approach to support provision
- Identify trends and opportunities for improvement to ensure IT services continually meet expectations
What We Offer:
- Competitive salary: £24,285 - £25,335 per annum
- 35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave
- Access to Local government pension scheme
- Discounts at various stores and services across the UK via our Vivup App
- Various travel schemes including cycle to work, local transport, and car benefit scheme
- Opportunities for professional development including 8 dedicated CPD days and our request to invest programme
-
Help Desk Specialist
14 hours ago
Nottingham, Nottingham, United Kingdom CV-Library Full timeWe are seeking a Help Desk Specialist to join our team at CV-Library, where you will play a critical role in delivering exceptional customer service and support.Job DescriptionYou will be responsible for responding to customer inquiries, resolving issues, and providing technical support.You will also be working closely with internal teams to ensure seamless...
-
Help Desk Professional
14 hours ago
Nottingham, Nottingham, United Kingdom Austin Fraser Full timeService Desk Analyst Position:Austin Fraser, a leading educational institution, is seeking a skilled Help Desk Professional to join its IT team. As a Help Desk Professional, you will be responsible for delivering exceptional customer service, identifying trends, and opportunities for improvement to enhance IT services. The ideal candidate will possess...
-
Help Desk Technician
17 hours ago
Nottingham, Nottingham, United Kingdom Only FE Full timeJob OverviewWe are looking for a skilled Help Desk Technician to join our IT team at Only FE. As a key member of our team, you will provide exceptional technical support to our staff and students.Your responsibilities will include troubleshooting and resolving technical issues, escalating complex problems to senior technicians, and collaborating with other...
-
Help Desk Engineer
14 hours ago
Nottingham, Nottingham, United Kingdom A&O IT Group Full timeJob Title: IT Support TechnicianLocation: Nottingham AreaHourly Rate: £17 (Gross)Job Description:We manage day-to-day IT operations, ensuring the smooth running of our clients' systems.Key Responsibilities:Manage incidents, installations, and changes through our incident management system, providing real-time feedback on progress and completion.Participate...
-
Help Desk Professional
20 hours ago
Nottingham, Nottingham, United Kingdom ONLY FE Full timeAbout Us:">ONLY FE College offers a diverse range of educational programs for individuals and businesses. Our IT team is dedicated to enhancing technology and improving the delivery of IT services across the college, which comprises 10 locations, serving 25,000 students and 1,400 staff members.">Your Role:">We are seeking an experienced Help Desk...
-
Technical Help Desk Analyst
3 weeks ago
Nottingham, Nottingham, United Kingdom VIQU Limited Full timeThe successful candidate will have experience as a Service Desk Analyst or within 1st and 2nd Line Support, with a strong understanding of Windows 10/11 Administration and Support. You will also need to have experience supporting Microsoft 365, Exchange, OneDrive, and Active Directory.Key Responsibilities:Provide 1st and 2nd Line support on the Service...
-
Technical Help Desk Associate
17 hours ago
Nottingham, Nottingham, United Kingdom CV-Library Full timeCV-Library Job OpeningWe are looking for a highly motivated Technical Help Desk Associate to join our team.About the JobThis is an excellent opportunity for a tech-savvy individual who is passionate about delivering exceptional customer service and working in a fast-paced environment. The ideal candidate must have a strong desire to progress further in their...
-
Help Desk Operations Coordinator
3 hours ago
Nottingham, Nottingham, United Kingdom Nottingham College Full timeAbout Nottingham College">We offer a comprehensive range of education courses and training opportunities, serving students and businesses across 10 locations. Our IT department aims to continually improve technology and service delivery, supporting 25,000 students and 1,400 staff members.">Job Description">This Service Desk Analyst position is critical in...
-
Help Desk Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Amazon Full timeJob DescriptionA Technical Service Representative at Amazon's Operations teams takes care of various IT systems at logistics sites. As part of our Ops Tech IT (OTS) team, you will work alongside colleagues and remote support teams to offer crucial IT support. Your tasks will include installing, supporting, and resolving issues on IT infrastructure, end-user...
-
Holistic Cancer Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Self Help Nottingham Full timeWe are seeking a highly skilled and empathetic Holistic Cancer Support Specialist to join our team at Self Help Nottingham. This is an exciting opportunity for a dedicated individual to make a real difference in the lives of people affected by cancer.About the RoleThe successful candidate will be responsible for providing high-quality, holistic support to...
-
Technical Help Desk Professional
2 days ago
Nottingham, Nottingham, United Kingdom Baxter Freight Limited Full timeBaxter Freight Limited is a logistics company that requires an IT Support Specialist to maintain its IT systems and provide technical support to its employees.Job OverviewAs an IT Support Specialist, you will be responsible for providing first-level technical support, maintaining IT hardware, software, and services, and ensuring the smooth running of our...
-
Higher Education Support Specialist
2 days ago
Nottingham, Nottingham, United Kingdom Beacon Support Full timeJob Overview:Beacon Support Ltd. is a leading organization in the field of higher education support, dedicated to helping students with disabilities achieve their academic goals. As a Specialist Disability Mentor, you will play a vital role in providing one-to-one support to students who require assistance with their studies.Salary: £30-£40 per hour, plus...
-
Front Desk Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Nottingham City General Practice Alliance Full timeAbout UsNottingham City General Practice Alliance promotes collaboration among GPs and their workforce throughout the city. Our work includes developing networks for shared tasks and resources, empowering frontline practice staff, and launching initiatives like GP+.Job ResponsibilitiesManage the front desk to ensure smooth and efficient surgeries.Welcome...
-
Technical Support Specialist
16 hours ago
Nottingham, Nottingham, United Kingdom Nottingham College Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team at Nottingham College. The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with IT teams to improve support services.This is an exciting opportunity for a motivated individual who is passionate...
-
IT Support Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom VIQU Limited Full timeJob Overview:We are seeking a highly skilled Service Desk Analyst to join our busy team in Nottingham. As a Service Desk Analyst, you will be responsible for providing both remote and onsite support to a large user base.
-
Disability Support Professional
2 days ago
Nottingham, Nottingham, United Kingdom Beacon Support Full timeJoin Our Team as a Disability Support Professional:Are you passionate about empowering students with disabilities to reach their full potential? Do you thrive in an environment that values collaboration, creativity, and continuous learning? Look no further! As a Specialist Disability Mentor at Beacon Support Ltd., you will form meaningful connections with...
-
Technical Support Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Notts (Nottinghamshire) Police Full timeNotts (Nottinghamshire) Police seeks a skilled Technical Support Specialist to provide first-line technical assistance and customer service to users of IT. This role is ideal for individuals with experience in providing technical support in a service desk environment.The successful candidate will possess strong technical knowledge of operating systems,...
-
IT Service Desk Expert
3 hours ago
Nottingham, Nottingham, United Kingdom Only FE Full timeService Desk AnalystWe are seeking a skilled Service Desk Analyst to join our team at KM Education Recruitment Ltd. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our staff and students.About the Role:Salary: £24,285 - £25,335 per annumWork closely with the IT Customer...
-
Commercial Temp Desk Specialist
18 hours ago
Nottingham, Nottingham, United Kingdom Recruitment Pursuits Ltd Full timeWe are seeking a highly motivated individual to fill the role of Office Support Recruitment Consultant at our Nottingham-based agency.About the OpportunityThis exciting position offers the chance to work in a fast-paced, dynamic environment where no two days are the same. As a key member of our team, you will be responsible for delivering exceptional...
-
IT Service Desk Analyst
19 hours ago
Nottingham, Nottingham, United Kingdom Only FE Full timeAbout the RoleWe are seeking an experienced IT Service Desk Analyst to join our IT team at Only FE. Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry.Key Responsibilities:Provide timely and effective resolution of technical issues via phone, email, or in-personCollaborate...