Help Desk Engineer
5 days ago
We manage day-to-day IT operations, ensuring the smooth running of our clients' systems.
Key Responsibilities:- Manage incidents, installations, and changes through our incident management system, providing real-time feedback on progress and completion.
- Participate in shift/standby rota as required or requested by management.
- Oversee local spares and ensure all systems are updated and accurate.
- Complete online training as requested within specified timeframe.
- Possess a valid UK driving license.
- Provide hands-on support for end-user desk moves, printer physical moves, server checks, tape rotation, etc.
- Proven experience in desk-side support.
- Proficient knowledge of Microsoft Windows operating systems.
- Knowledge in supporting Microsoft Office.
- Working knowledge of server hardware.
- Flexibility with working hours and overtime.
- Will to travel and drive a Luton-style van when required.
A&O IT Group is an award-winning global IT services and cyber security consultancy operating in over 130 countries.
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