Help Desk Engineer

5 days ago


Nottingham, Nottingham, United Kingdom A&O IT Group Full time
Job Title: IT Support TechnicianLocation: Nottingham AreaHourly Rate: £17 (Gross)Job Description:

We manage day-to-day IT operations, ensuring the smooth running of our clients' systems.

Key Responsibilities:
  1. Manage incidents, installations, and changes through our incident management system, providing real-time feedback on progress and completion.
  2. Participate in shift/standby rota as required or requested by management.
  3. Oversee local spares and ensure all systems are updated and accurate.
  4. Complete online training as requested within specified timeframe.
  5. Possess a valid UK driving license.
  6. Provide hands-on support for end-user desk moves, printer physical moves, server checks, tape rotation, etc.
Requirements:
  1. Proven experience in desk-side support.
  2. Proficient knowledge of Microsoft Windows operating systems.
  3. Knowledge in supporting Microsoft Office.
  4. Working knowledge of server hardware.
  5. Flexibility with working hours and overtime.
  6. Will to travel and drive a Luton-style van when required.
About Us:

A&O IT Group is an award-winning global IT services and cyber security consultancy operating in over 130 countries.



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