Help Desk Professional

5 days ago


Nottingham, Nottingham, United Kingdom ONLY FE Full time

About Us:

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ONLY FE College offers a diverse range of educational programs for individuals and businesses. Our IT team is dedicated to enhancing technology and improving the delivery of IT services across the college, which comprises 10 locations, serving 25,000 students and 1,400 staff members.

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Your Role:

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We are seeking an experienced Help Desk Professional to join our IT Customer Service Team. As a key member of our team, you will be responsible for delivering excellent customer service, working closely with the IT Customer Service Team Leader and IT Services Business Partners to improve existing services and implement ITIL best practices.

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Key Responsibilities:

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  • Provide exceptional customer service via phone, email, and in-person support">
  • Collaborate with internal teams to resolve technical issues and improve overall service delivery">
  • Identify opportunities for process improvements and contribute to the development of new procedures">
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What We Offer:

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We offer a competitive salary of £**32,500 - £35,000 per annum**, depending on experience, plus benefits including:

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  • **35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave**">
  • Access to Local government pension scheme">
  • Discounts at various stores and services across the UK via our Vivup App">
  • Various travel schemes including cycle to work, local transport, and car benefit scheme">
  • Opportunities for professional development, including 8 dedicated CPD days and our request to invest program">
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We Value Diversity and Inclusion:

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At ONLY FE College, we recognize the importance of diversity and inclusion in the workplace. We are committed to creating a supportive environment that values individual differences and promotes equality.



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