IT Service Desk Expert

6 hours ago


Nottingham, Nottingham, United Kingdom Only FE Full time
Service Desk Analyst

We are seeking a skilled Service Desk Analyst to join our team at KM Education Recruitment Ltd. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our staff and students.

About the Role:

  • Salary: £24,285 - £25,335 per annum
  • Work closely with the IT Customer Service Team Leader and IT Services Business Partners to improve existing services and embed ITIL best practices
  • Assist in continually improving IT services by identifying trends and opportunities for improvement
  • Collaborate with all IT teams to shape the overall approach to support provision

Why Work with Us:

  1. Competitive salary and benefits package
  2. 35 days annual leave + 8 bank holidays + opportunity to purchase up to 5 days annual leave
  3. Access to local government pension scheme
  4. Discounts at various stores and services across the UK via our Vivup App
  5. Various travel schemes including cycle to work, local transport, and car benefit scheme
  6. Opportunities for professional development including 8 dedicated CPD days and our request to invest programme

A Place to Belong:

We are committed to supporting our colleagues' wellbeing and offer a range of initiatives to promote mental health and wellbeing.



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