Help Desk Professional

14 hours ago


Nottingham, Nottingham, United Kingdom Austin Fraser Full time
Service Desk Analyst Position:
Austin Fraser, a leading educational institution, is seeking a skilled Help Desk Professional to join its IT team. As a Help Desk Professional, you will be responsible for delivering exceptional customer service, identifying trends, and opportunities for improvement to enhance IT services. The ideal candidate will possess excellent communication skills, analytical thinking, and the ability to maintain a positive attitude, ensuring our customers receive outstanding support.

About the Role:
  1. Collaborate with the IT Customer Service Team Leader and IT Services Business Partners to embed ITIL best practices and develop service-related processes
  2. Identify trends and opportunities for improvement to contribute to the continuous enhancement of IT services
  3. Work closely with all IT teams to shape the overall approach to support provision

Benefits Package:
  1. Competitive salary: £24,385 to £25,435 per annum (estimated)
  2. 35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave
  3. Access to Local government pension scheme
  4. Discounts at various stores and services across the UK via our Vivup App
  5. Various travel schemes including cycle to work, local transport, and car benefit scheme
  6. Opportunities for professional development, including 8 dedicated CPD days and our request to invest programme

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