IT Support Professional

13 hours ago


Nottingham, Nottingham, United Kingdom Nottingham College Full time
Job Overview

We are seeking a highly motivated and skilled IT Support Professional to join our team at Nottingham College. This is an excellent opportunity for someone who wants to develop their skills in IT support and service delivery.

The successful candidate will assist in ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met, and continuously improve incident management, problem management, and request fulfillment processes to provide a consistently high-quality service to all end-users.

This role requires the ability to think critically and apply problem-solving skills to resolve IT issues or tricky incidents raised with the service desk. You will also be responsible for supporting the team in leveraging historic data and ITIL industry best practices to create knowledge base articles.

The ideal candidate will have GCSE English or equivalent 9-4 and GCSE Maths or equivalent 9-4, as well as strong logical and initiative skills. The potential for a permanent role within the company following successful completion of the apprenticeship is also available.

Our team is dedicated to providing excellent customer service and satisfaction, and we are looking for someone who shares these values. In this role, you will have the opportunity to work on various projects, including the rollout of upgrades or new hardware, systems, or applications.

Benefits and Salary
  • Estimated Salary: £18,000 - £22,000 per annum depending on experience
  • A comprehensive training program to help you achieve your goals
  • The opportunity to work with a talented team of professionals in a dynamic environment
  • Potential for a permanent role within the company following successful completion of the apprenticeship


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