Help Desk Operations Coordinator
5 days ago
About Nottingham College
">We offer a comprehensive range of education courses and training opportunities, serving students and businesses across 10 locations. Our IT department aims to continually improve technology and service delivery, supporting 25,000 students and 1,400 staff members.
">Job Description
">This Service Desk Analyst position is critical in delivering excellent customer experiences. You'll work closely with the IT Customer Service Team Leader and IT Services Business Partners to drive improvements in existing services and champion ITIL best practices.
">Key Accountabilities
">- Contribute to improving services by identifying trends and opportunities for growth.
- Develop strategies to enhance user engagement with the IT Customer Service Team.
- Build relationships with other IT teams to align support approaches.
Employee Benefits
">- An estimated annual salary of £32,000, based on market standards and location.
- Pension scheme membership, with an employer contribution.
- Discounts via our Vivup App.
- Professional development opportunities, including dedicated CPD days.
Our Values
">We value diversity and promote a culture of inclusivity, supporting the wellbeing of our employees.
">We've been recognized as a carer confident employer and have achieved Endometriosis Friendly Employer status.
">Ours is a caring community where mental health support is readily available.
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