Technical Help Desk Associate
17 hours ago
We are looking for a highly motivated Technical Help Desk Associate to join our team.
About the JobThis is an excellent opportunity for a tech-savvy individual who is passionate about delivering exceptional customer service and working in a fast-paced environment. The ideal candidate must have a strong desire to progress further in their career in the IT sector.
Key Duties:- Process and implement best practices in ITIL.
- Stay updated with internal processes, review knowledge articles and online resources, and collaborate with team members to deliver first-time fixes whenever possible.
- Contribute to the growth and accuracy of the Service Desk Knowledge Base by submitting new articles and identifying areas of missing or incomplete information.
- Demonstrate empathy, active listening, and a polite, professional telephone manner when interacting with users.
- Proven experience handling incidents, requests, or cases within an ITSM toolset, such as ServiceNow.
- Experience with Jamf Pro and/or Jamf School, including managing Smart and Static Groups, deploying apps, renewing DEP, VPP, and APNS certificates.
- Familiarity with policies and configuration profiles.
- Strong experience in diagnosing and resolving hardware and software issues on macOS and iOS devices.
- Experience in troubleshooting hardware and software issues on Windows 10 and 11 systems.
- Hands-on experience with Active Directory (Azure and On-Prem) and Microsoft 365 (Exchange Online, Teams/SharePoint Admin Centre).
- Experience using Microsoft Intune for Device enrollment, App deployment and Device configuration.
The salary for this position is £27,000 - £28,000 per year, based on experience and qualifications.
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