Technical Help Desk Associate

17 hours ago


Nottingham, Nottingham, United Kingdom CV-Library Full time
CV-Library Job Opening

We are looking for a highly motivated Technical Help Desk Associate to join our team.

About the Job

This is an excellent opportunity for a tech-savvy individual who is passionate about delivering exceptional customer service and working in a fast-paced environment. The ideal candidate must have a strong desire to progress further in their career in the IT sector.

Key Duties:
  1. Process and implement best practices in ITIL.
  2. Stay updated with internal processes, review knowledge articles and online resources, and collaborate with team members to deliver first-time fixes whenever possible.
  3. Contribute to the growth and accuracy of the Service Desk Knowledge Base by submitting new articles and identifying areas of missing or incomplete information.
Key Qualifications:Essential Skills:
  1. Demonstrate empathy, active listening, and a polite, professional telephone manner when interacting with users.
  2. Proven experience handling incidents, requests, or cases within an ITSM toolset, such as ServiceNow.
  3. Experience with Jamf Pro and/or Jamf School, including managing Smart and Static Groups, deploying apps, renewing DEP, VPP, and APNS certificates.
  4. Familiarity with policies and configuration profiles.
  5. Strong experience in diagnosing and resolving hardware and software issues on macOS and iOS devices.
  6. Experience in troubleshooting hardware and software issues on Windows 10 and 11 systems.
  7. Hands-on experience with Active Directory (Azure and On-Prem) and Microsoft 365 (Exchange Online, Teams/SharePoint Admin Centre).
  8. Experience using Microsoft Intune for Device enrollment, App deployment and Device configuration.

The salary for this position is £27,000 - £28,000 per year, based on experience and qualifications.


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