Technical Support Assistant

5 days ago


Nottingham, Nottingham, United Kingdom Nottingham College Full time
About the Opportunity

We are offering an exciting opportunity for a Technical Support Assistant to join our team at Nottingham College. This role is perfect for someone who wants to develop their skills in IT support and service delivery.

The successful candidate will assist in ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met, and will have the opportunity to work on various projects, including the rollout of upgrades or new hardware, systems, or applications.

This role requires strong logical and initiative skills, as well as the ability to think critically and apply problem-solving skills to resolve IT issues or tricky incidents raised with the service desk. The ideal candidate will have GCSE English or equivalent 9-4 and GCSE Maths or equivalent 9-4, and will be able to communicate complex technical information in a clear and concise manner.

The estimated salary for this role is around £19,000 per annum, depending on experience. Our team is dedicated to providing excellent customer service and satisfaction, and we are looking for someone who shares these values.

Requirements
  • GCSE English or equivalent 9-4 and GCSE Maths or equivalent 9-4
  • Strong logical and initiative skills
  • Ability to think critically and apply problem-solving skills to resolve IT issues or tricky incidents raised with the service desk


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