IT Support Engineer

7 days ago


Nottingham, Nottingham, United Kingdom Basic Business Systems Ltd Full time

About Basic Business Systems Ltd


We are seeking a skilled IT Support Engineer to join our Managed IT Services team. As a Desktop Technical Specialist, you will be responsible for providing technical support to our customers and resolving desktop-related issues.



Job Description

This is an exciting opportunity to grow your career in IT support. You will work on a busy IT Support Desk, solving a variety of technical end-user and desktop problems for our customers. The role involves troubleshooting and resolving issues related to Windows Desktops, laptops, and mobile devices.



Key Responsibilities

  • Provide high-quality IT and technical support via phone, email, online chat, remote control web meetings, and other methods as needed.
  • Work on technical support tickets to find and solve issues to satisfactory resolution.
  • Own, manage, and complete 1st and 2nd-line tickets, and potentially some 3rd-line desktop and network-oriented tickets and incidents.
  • Deliver high-quality customer service in line with Support and Service standards.
  • Assist in the completion of regular technical and operational tasks allocated by Management and Service Desk requests.


Requirements

  • A minimum of 2-4 years of relevant desktop IT support experience.
  • Strong knowledge of networking infrastructure, switches, routers, protocols, TCP/IP, DNS, DHCP, VLANs.
  • Strong fault diagnosis and problem-solving skills around Windows Desktops, laptops, and mobile devices.
  • Good software installation and configuration skills, including an eye for detail.
  • Fair knowledge of Windows scripting and PowerShell.


Benefits

  • Pension scheme.
  • 20 days annual leave plus bank holidays.
  • Profit Share options.
  • Flexible Packages.
  • Relaxed business casual office dress code, with Corporate Shirts provided for office and onsite use.
  • Car park with easy parking.


About This Role

This role is primarily office-based, but could gradually involve customer visits as you become more familiar with each site. Out-of-hours work may be required periodically, particularly when responding to out-of-hours calls or weekend work during a system migration or office move.



Salary: £40,000 per annum (dependent on experience)

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