Technical Support Engineer
3 weeks ago
Job Title: Web Applications Support Analyst
About the Role:
We are seeking a skilled Technical Support Engineer to join our team as a Web Applications Support Analyst. As a key member of our technical support team, you will be responsible for providing remote support, maintaining and monitoring solutions, and supporting live applications.
Key Responsibilities:
- Provide technical support for web applications, including troubleshooting and resolving issues.
- Maintain and monitor solutions to ensure smooth operation.
- Support live applications and escalate issues to internal DevOps and Development teams as needed.
- Work closely with cross-functional teams to resolve technical issues.
Requirements:
- Minimum 3 years of experience in supporting web applications, Linux, software support, installation, and troubleshooting.
- Strong process-driven approach.
- Experience working with CRM or ITSM tools such as Zendesk or ServiceNow.
- Familiarity with DevOps and Agile methodologies.
- Experience using SQL and working in ITIL environments.
What We Offer:
- A fully remote working environment with occasional office visits for training and support activities.
- A base salary range of £30-£35K, depending on experience.
- A great benefits package, including 25 days holidays, pension plan, private healthcare, and more.
If You're Interested:
Please apply now for a comprehensive specification on the position. We look forward to hearing from you.
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