Trip Leader Training Specialist

1 week ago

Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full time

**Job Summary**

Grand Circle Corporation is seeking a highly skilled and experienced professional to fill the role of Trip Leader Training Manager. This position is responsible for hiring and training trip leaders to deliver exceptional tours of Great Britain, while ensuring that they meet the company's guidelines for excellence.

Key Responsibilities:

  • Hiring and training trip leaders to deliver in-depth tours of Great Britain
  • Coaching trip leaders in tour quality and exceeding traveler expectations
  • Carrying out trip leader performance management to ensure they meet the company's guidelines for excellence
  • Creating and scheduling a strong, high-performing trip leaders team that exemplifies the company's culture and values
  • Managing relationships with trip leaders and vendors
  • Evaluating and acting on quality issues from traveler and trip leader feedback
  • Supporting trip delivery and development
  • Reporting out to head office on key performance indicators (KPIs)
  • Ability to work on the road and, where necessary, travel with trip leaders and groups in a training/coaching role
  • Effectively interacting with travelers on site to support trip leaders and obtain live feedback from travelers
  • Ability to drive performance in a fast-paced environment and work under pressure
  • Providing 24/7 emergency support and driving resolutions of operations/customer issues

Requirements:

  • Strong knowledge of the UK
  • Ability to work as part of a team
  • Strong training/coaching skills
  • Performance management experience
  • Proven and effective travel industry and staff management experience
  • Excellent interpersonal/communication and problem-solving skills
  • Fluency in written and spoken English
  • Proficient in Microsoft Word/Excel
  • Alignment with Grand Circle Corporation's corporate values

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