Tour Leader Manager

1 week ago

Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full time
Job Description

Company Overview

Grand Circle Corporation is a leading international travel company dedicated to delivering exceptional experiences for our customers. We are committed to excellence in every aspect of our business, from tour operations to customer service.

Job Summary

We are seeking a highly skilled and experienced Trip Leader Training Manager to join our team. As a key member of our operations team, you will be responsible for hiring, training, and coaching trip leaders to deliver high-quality tours of Great Britain.

Key Responsibilities

  • Hiring and Training: Identify, hire, and train trip leaders to meet the company's quality standards.
  • Coaching and Performance Management: Provide coaching and performance management to trip leaders to ensure they meet the company's guidelines and achieve excellence goals.
  • Team Management: Create and manage a high-performing team of trip leaders who embody the company's culture and values.
  • Relationship Management: Build and maintain strong relationships with trip leaders, vendors, and other stakeholders.
  • Quality Assurance: Evaluate and act on quality issues from customer and trip leader feedback.
  • Support and Reporting: Provide support to trip delivery and development, and report on key performance indicators (KPIs) to the head office.

Requirements

  • Strong Knowledge of UK: Possess in-depth knowledge of the UK, its culture, and its attractions.
  • Teamwork and Communication: Ability to work effectively as part of a team and communicate clearly with colleagues and stakeholders.
  • Training and Coaching: Strong training and coaching skills to develop trip leaders' skills and knowledge.
  • Performance Management: Experience in performance management to drive results and achieve excellence goals.
  • Travel Industry Experience: Proven experience in the travel industry, with a focus on staff management and customer service.
  • Interpersonal and Problem-Solving Skills: Excellent interpersonal and problem-solving skills to resolve customer and operational issues.
  • Language and Technology: Fluency in written and spoken English, and proficiency in Microsoft Word and Excel.

What We Offer

  • Competitive Salary and Benefits: A competitive salary package, including benefits and incentives.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and mentorship.
  • Collaborative Team Environment: A collaborative and supportive team environment that values diversity and inclusion.
  • Travel Opportunities: Opportunities to travel and experience new destinations, cultures, and ways of life.

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