Tour Leader Manager

1 week ago

Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full time

About Grand Circle Corporation

Grand Circle Corporation is a leading international travel company that has been changing the lives of its travelers, employees, and communities for over 60 years. We are committed to delivering exceptional travel experiences and strive to be the best in the industry.

Job Summary

We are seeking a highly skilled and experienced Tour Leader Training Manager to join our team. As a key member of our operations team, you will be responsible for hiring and training trip leaders, coaching them in tour quality and exceeding traveler expectations, and managing relationships with trip leaders and vendors.

Key Responsibilities

  • Hiring and training trip leaders to deliver high-quality tours of Great Britain
  • Coaching trip leaders in tour quality and exceeding traveler expectations
  • Carrying out trip leader performance management to ensure they meet company guidelines and achieve excellence goals
  • Creating and scheduling a strong, high-performing trip leaders team that exemplifies the company's culture and values
  • Managing relationships with trip leaders and vendors
  • Evaluating and acting on quality issues from traveler and trip leader feedback
  • Supporting trip delivery and development
  • Reporting out to head office on key performance indicators (KPIs)
  • Ability to work on the road and travel with trip leaders and groups in a training/coaching role
  • Effectively interacting with travelers on site to support trip leaders and obtain live feedback from travelers
  • Ability to drive performance in a fast-paced environment and work under pressure
  • Providing 24/7 emergency support and driving resolutions of operations/customer issues

Requirements

  • Strong knowledge of the UK
  • Ability to work as part of a team
  • Strong training/coaching skills
  • Performance management experience
  • Proven and effective travel industry and staff management experience
  • Excellent interpersonal/communication and problem-solving skills
  • Fluency in written and spoken English
  • Proficient in Microsoft Word/Excel

What We Offer

  • Competitive salary package
  • Incentive bonus based on targeted results
  • Merit increase based on performance
  • Vacation days + personal days
  • Public transport reimbursement
  • Personal and professional growth opportunities
  • Milestone bonus and travel certificate every 5th anniversary of employment
  • Associate deals on worldwide GC Tour packages at discounted prices
  • Referral bonus
  • Comprehensive training program onsite
  • Unique corporate culture with team building, community work, and corporate events
  • Opportunity to work as part of an international team, interacting with colleagues worldwide

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