Tour Leader Manager

2 months ago

Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full time

About Grand Circle Corporation

Grand Circle Corporation is a leading international travel company that has been changing the lives of its travelers, employees, and communities for over 60 years. We are committed to delivering exceptional travel experiences and providing opportunities for growth and development.

Job Summary

We are seeking a highly skilled and experienced Trip Leader Training Specialist to join our team in Glasgow. As a key member of our leadership team, you will be responsible for hiring and training Trip Leaders to deliver high-quality tours of Great Britain.

Key Responsibilities

  • Hiring and Training
    • Recruit and train Trip Leaders to deliver in-depth tours of Great Britain
    • Develop and implement training programs to ensure Trip Leaders meet company standards
  • Coaching and Performance Management
    • Coach Trip Leaders to improve tour quality and exceed traveler expectations
    • Conduct performance management to ensure Trip Leaders meet company guidelines and excellence goals
  • Team Management
    • Lead a high-performing team of Trip Leaders who embody the company's culture and values
    • Manage relationships with Trip Leaders and vendors to ensure seamless tour delivery
  • Quality Assurance
    • Evaluate and act on quality issues from traveler and Trip Leader feedback
    • Support trip delivery and development to ensure exceptional traveler experiences
  • Reporting and Analysis
    • Report on key performance indicators (KPIs) to head office
    • Analyze data to inform training and coaching programs
  • Travel and Support
    • Travel with Trip Leaders and groups to provide coaching and support
    • Provide 24/7 emergency support and resolve operational/customer issues

Requirements

  • Experience
    • Proven experience in training and coaching in the travel industry
    • Experience in performance management and team leadership
  • Skills
    • Strong knowledge of the UK and its culture
    • Excellent interpersonal and communication skills
    • Ability to work in a fast-paced environment and under pressure
  • Education
    • Degree in a relevant field (e.g. hospitality, tourism, education)

What We Offer

  • Competitive Salary and Benefits
    • Competitive salary package
    • Incentive bonus based on targeted results
    • Merit increase based on performance
  • Professional Growth and Development
    • Vacation days and personal days
    • Public transport reimbursement
    • Comprehensive training program onsite
  • Unique Corporate Culture
    • Team building and community work opportunities
    • Corporate events and social activities

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