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Tour Leader Manager

1 month ago

Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full time
Job Title: Tour Leader Manager

Grand Circle Corporation is seeking a highly skilled and experienced Tour Leader Manager to join our team. As a key member of our operations team, you will be responsible for leading and managing our tour leaders to deliver exceptional customer experiences.

Key Responsibilities:
  • Hire and train tour leaders to deliver high-quality tours of Great Britain
  • Coach tour leaders on tour quality and customer service excellence
  • Manage tour leader performance to ensure they meet company standards
  • Create and schedule a high-performing tour leader team that embodies our company culture and values
  • Manage relationships with tour leaders and vendors
  • Evaluate and act on customer feedback to improve tour quality
  • Support tour delivery and development
  • Report on key performance indicators to head office
  • Ability to work on the road and travel with tour leaders and groups as needed
  • Effectively interact with customers to support tour leaders and gather feedback
  • Ability to drive performance in a fast-paced environment and work under pressure
  • Provide 24/7 emergency support and resolve customer issues
Requirements:
  • Strong knowledge of the UK
  • Ability to work as part of a team
  • Strong training and coaching skills
  • Performance management experience
  • Proven experience in the travel industry and staff management
  • Excellent interpersonal and communication skills
  • Fluency in written and spoken English
  • Proficient in Microsoft Word and Excel
What We Offer:
  • Competitive salary package
  • Incentive bonus based on targeted results
  • Merit increase based on performance
  • Vacation days and personal days
  • Public transport reimbursement
  • Personal and professional growth opportunities
  • Milestone bonus and travel certificate every 5th anniversary of employment
  • Associate deals on worldwide Grand Circle tour packages
  • Referral bonus
  • Comprehensive training program
  • Unique corporate culture with team building and community work
  • Opportunity to work with an international team and learn about all aspects of the travel business

Apply by sending your resume and cover letter to ljackson@oattravel.com