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Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full timeJob Title: Tour Leader ManagerJob Summary:Grand Circle Corporation is seeking a highly skilled and experienced Tour Leader Manager to join our team. As a key member of our operations team, you will be responsible for hiring and training trip leaders to deliver exceptional tours of Great Britain.Key Responsibilities:Hiring and training trip leaders to deliver...
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Glasgow, Glasgow City, United Kingdom Grand Circle Corporation Full timeAbout Grand Circle CorporationGrand Circle Corporation is a leading international travel company that has been changing the lives of its travelers, employees, and communities for over 60 years. We are committed to delivering exceptional travel experiences and providing opportunities for growth and development.Job SummaryWe are seeking a highly skilled and...
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Tour Operations Manager
2 months ago
We are seeking a highly skilled and experienced Tour Leader Training Manager to join our team at Grand Circle Corporation. As a key member of our operations team, you will be responsible for delivering high-quality tours and ensuring that our trip leaders meet the highest standards of excellence.
Key Responsibilities- Coaching and Development: Provide coaching and training to trip leaders to enhance their skills and knowledge, ensuring they deliver exceptional tour experiences for our travelers.
- Tour Quality Management: Conduct regular performance evaluations and provide feedback to trip leaders to ensure they meet our quality standards.
- Team Management: Lead and manage a team of trip leaders, providing guidance and support to ensure they meet their performance goals and objectives.
- Reporting and Analysis: Analyze tour performance data and provide regular reports to senior management, highlighting areas for improvement and opportunities for growth.
- Operational Support: Provide operational support to trip leaders and other team members as needed, ensuring seamless delivery of tours and exceptional customer experiences.
- Strong Leadership Skills: Proven ability to lead and manage a team of trip leaders, providing guidance and support to ensure they meet their performance goals and objectives.
- Coaching and Development Expertise: Experience in coaching and developing trip leaders to enhance their skills and knowledge, ensuring they deliver exceptional tour experiences for our travelers.
- Tour Quality Management: Proven ability to manage tour quality, ensuring that trip leaders meet our high standards of excellence.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with trip leaders, senior management, and other stakeholders.
- Fluency in English: Fluency in written and spoken English, with the ability to communicate effectively with trip leaders and other team members.
- Competitive Salary: A competitive salary package, including a base salary and performance-based bonuses.
- Opportunities for Growth: Opportunities for career growth and professional development, with a focus on developing your skills and expertise.
- Comprehensive Benefits: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and mutual respect.
